SHIPPING POLICY
We offer FREE WORLDWIDE SHIPPING on all orders.
Our packaging material is 100% PLASTIC FREE.
Orders are sent out 3 - 5 business days after being placed.
Orders within Ireland arrive 1 - 2 business days after shipping.
Orders to the UK/Europe arrive 4 - 7 business days after shipping.
Orders to the USA arrive 7 - 10 business days after shipping.
These shipping times are estimates and it can sometimes take longer.
If you want to track your parcel let us know and we can add an additional shipping cost for you.
Orders to the UK
After January 2021, the UK is no longer part of the EU.
This means that any orders going into the UK from EU Countries will be charged VAT of 20% on the Total Cost of your Order before it can be delivered ( plus an additional Customs Charge on Orders worth over £135 and €135, respectively )
Please keep this in mind when ordering from us, if you are getting your items shipped to the UK.
Find more info on UK VAT and Customs Charges here
RETURN & EXCHANGE POLICY
We gladly accept returns, exchanges and cancellations.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation: before item has been dispatched.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
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Custom or personalised orders
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Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.
Email : info@woodmoonstudio.com